Refund Policy

01 Overview

At Ulcorex Web, we take pride in the quality and professionalism of every project we deliver. Because our services involve the investment of significant time, expertise, and resources that cannot be recovered once work has commenced, our refund policy reflects the nature of custom professional service engagements.

This Refund Policy governs all payment disputes, cancellation requests, and refund claims related to web development and frontend design services provided by Ulcorex Web. This policy is incorporated by reference into our Terms of Service and applies to all project engagements.

02 Non-Refundable Deposit

As stated in our Terms of Service, all projects require a non-refundable deposit of fifty percent (50%) of the total agreed project fee prior to the commencement of any work. This deposit is non-refundable under all circumstances, including but not limited to:

• Client-initiated cancellation at any point after the deposit has been paid
• Client dissatisfaction with preliminary concepts or design directions
• Changes in the Client's business priorities, strategy, or budget
• Client failure to provide required content, materials, or feedback within agreed timelines
• Force majeure events outside either party's reasonable control

03 Eligibility for Refund

Beyond the non-refundable deposit, refunds or partial refunds of amounts paid above the initial deposit may be considered in the following circumstances:

Refund-Eligible Scenarios

• Ulcorex Web fails to deliver agreed project milestones within thirty (30) calendar days of the contractually agreed deadline, through no fault of the Client
• Deliverables materially and substantially fail to conform to the written specifications agreed upon in the Project Agreement, and Ulcorex Web is unable to remedy such failure within a reasonable cure period
• Ulcorex Web terminates the project without cause prior to completion
• A duplicate payment has been made in error by the Client

Non-Eligible Scenarios

Refunds will not be issued in the following circumstances:

• The Client changes their mind about the project, design direction, or business strategy after work has commenced
• The Client is dissatisfied with the final result but deliverables conform to the agreed written specifications
• Project delays are caused by the Client's failure to provide timely content, feedback, or approvals
• The Client requests features or changes beyond the agreed project scope and is dissatisfied with associated additional charges
• The Client has approved a deliverable in writing and subsequently requests reversal of that approval
• Third-party platform issues, outages, or policy changes affecting the deliverables

04 Refund Schedule by Project Stage

In the event of a client-initiated cancellation, refunds of amounts paid above the initial non-refundable deposit are calculated based on the stage of project completion at the time the written cancellation notice is received:

The determination of project stage completion percentage is made solely by Ulcorex Web based on documented work logs, deliverables submitted, and internal project records. We will provide a written breakdown of completed work upon any cancellation request.

05 Non-Refundable Items

The following are non-refundable under all circumstances, regardless of project status or reason for cancellation:

• The initial 50% project deposit
• Any fees paid for third-party licenses, fonts, stock assets, or tools purchased on behalf of the Client
• Payment processing fees charged by payment processors (e.g., Stripe, credit card processors)
• Rush fees or expedited delivery premiums paid for accelerated project timelines
• Consulting or advisory hours already delivered
• Fees for any additional revision rounds requested beyond the agreed scope
• Any amounts related to work that has been approved in writing by the Client

06 How to Request a Refund

To initiate a refund request, the Client must follow the process outlined below. Requests that do not comply with this process will not be processed until all required information is provided.

1. Submit a written refund request to contact@ulcorexweb.com with the subject line: "Refund Request — [Your Project Name]"
2. Include your full name, company name, project name, and the date the Project Agreement was executed
3. Provide a detailed written description of the reason for the refund request, including any relevant dates, communications, or deliverables in question
4. Attach copies of any supporting documentation, including relevant email correspondence, deliverables received, or approval communications
5. Specify the amount you believe is owed and your preferred refund method

We will acknowledge receipt of your request within two (2) business days and provide a full written response within ten (10) business days, including our determination and rationale. Complex disputes may require additional time to investigate.

07 Refund Processing

Approved refunds will be processed as follows:

• Refunds will be issued using the same payment method used for the original payment where technically feasible
• Bank transfer refunds will be processed within five (5) to ten (10) business days of written approval
• Credit card refunds may take seven (7) to fourteen (14) business days to appear, depending on the Client's card issuer
• Ulcorex Web is not responsible for delays caused by third-party payment processors or financial institutions

08 Chargebacks and Payment Disputes

We strongly encourage Clients to contact us directly at contact@ulcorexweb.com before initiating any chargeback or payment dispute with their bank or credit card issuer. Most concerns can be resolved quickly and amicably through direct communication.

Initiating an unauthorized chargeback — that is, a chargeback filed without first attempting to resolve the matter with Ulcorex Web — for services that have been delivered in accordance with the agreed Project Agreement constitutes a breach of our Terms of Service. In such cases, Ulcorex Web reserves the right to:

• Suspend or immediately terminate all services for the Client
• Revoke access to and withhold delivery of all project deliverables until the dispute is resolved
• Pursue recovery of all disputed amounts plus any associated chargeback fees through legal means
• Report the dispute to relevant credit and fraud reporting agencies

We will cooperate fully with payment processors and financial institutions in the event of any chargeback investigation, providing all relevant documentation to support our position, including project agreements, deliverables, and communication records.

09 Project Pause Policy

We understand that business circumstances can change. If a Client needs to temporarily pause a project rather than cancel it entirely, Ulcorex Web will make reasonable accommodations subject to the following conditions:

• The pause request must be submitted in writing with at least five (5) business days' notice where possible
• Projects may be paused for a maximum of sixty (60) calendar days without requiring a new project agreement
• A project reactivation fee of $250 may apply to projects paused for longer than sixty (60) days, to cover rescheduling and re-onboarding costs
• Projects paused for longer than one hundred twenty (120) calendar days without written reactivation notice may be considered abandoned, and no refund of the initial deposit will be issued
• Ulcorex Web cannot guarantee that the same project team will be available upon reactivation following a pause exceeding thirty (30) days

A project pause does not constitute project cancellation. No refunds are issued for paused projects. If the Client ultimately decides not to resume a paused project, the cancellation and refund provisions outlined in this policy will apply based on the stage of completion at the time of the original pause.

10 Exceptions and Special Circumstances

Ulcorex Web recognizes that exceptional circumstances may arise that are not fully anticipated by this policy. In such cases, we will evaluate each situation individually and in good faith, taking into account the totality of the circumstances, our obligations, and our commitment to fair dealing.

Requests for exceptions to this policy must be made in writing and will be reviewed by the appropriate decision-maker at Ulcorex Web. Any exceptions granted are documented in writing and do not create precedent for future cases or constitute a waiver of any provision of this policy.