Privacy Policy

01 Introduction

Ulcorex Web ("Company," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or engage our web development and frontend design services.

This policy applies to all information collected through our website, email communications, project inquiries, and any other interactions you have with Ulcorex Web. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

02 Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information from third-party sources where applicable.

Information You Provide Directly

• Full name and business or company name
• Email address and phone number
• Billing address and payment information (processed securely via third-party processors)
• Project details, requirements, and briefs submitted through inquiry forms
• Content, assets, and materials you provide for project delivery
• Login credentials for platforms you grant us access to during a project
• Any communications you send to us via email or messaging platforms

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, log files, and similar tracking technologies:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and exit pages
• Device identifiers and general geographic location data
• Date and time of your visit

Information from Third Parties

We may receive limited information about you from third-party platforms such as Shopify, referral partners, or social media platforms if you contact us through those channels. We only use such information in accordance with this Privacy Policy.

03 How We Use Your Information

We use the information we collect for specific, legitimate purposes related to the delivery of our services and the operation of our business. Specifically, we use your information to:

• Respond to project inquiries, quotes, and general communications
• Execute, manage, and deliver web development and design services
• Process payments and issue invoices for services rendered
• Communicate project updates, milestones, and deliverable approvals
• Send administrative notices related to your project or our Terms of Service
• Improve our website functionality and user experience
• Analyze usage patterns to improve our service offerings
• Comply with applicable legal obligations and enforce our agreements
• Protect the security and integrity of our business operations

Marketing Communications

We may send you occasional updates about our services, case studies, or industry insights if you have opted in to receive such communications. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly. We will not sell or rent your contact information to third parties for marketing purposes.

04 Legal Basis for Processing

Where applicable under data protection laws, we process your personal information on the following legal bases:

• Contract performance: Processing necessary to enter into or perform a project agreement with you
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and maintaining security, provided such interests are not overridden by your rights
• Legal obligation: Processing required to comply with applicable laws, regulations, or court orders
• Consent: Processing based on your explicit consent, such as receiving marketing communications, which you may withdraw at any time

05 Information Sharing and Disclosure

Ulcorex Web does not sell, trade, or rent your personal information to any third party. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors for secure billing and invoice management
• Cloud storage providers for secure file and asset management
• Project management and communication platforms used during service delivery
• Email service providers for transactional and project communications
• Website analytics providers for traffic and performance analysis

All service providers are contractually required to handle your information in accordance with this Privacy Policy and applicable data protection laws. They may not use your information for any purpose other than providing services to Ulcorex Web.

Legal Requirements

We may disclose your information if required to do so by law, subpoena, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our business assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website prior to any such transfer.

06 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Specifically:

• Project-related communications and files are retained for a minimum of three (3) years following project completion
• Financial records, invoices, and payment data are retained for seven (7) years in compliance with tax and accounting regulations
• Inquiry and contact form submissions from prospects who did not become clients are retained for up to twelve (12) months
• Website analytics data is retained in aggregated, anonymized form indefinitely for business analysis purposes

Upon expiration of the applicable retention period, your personal information will be securely deleted or anonymized in a manner that prevents reconstruction of the original data.

07 Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Secure, access-controlled storage of client files and credentials
• Password management best practices and multi-factor authentication on our internal systems
• Restricted access to personal information on a need-to-know basis
• Regular review of our data collection, storage, and processing practices

08 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality and cannot be disabled
• Analytics cookies: Used to understand how visitors interact with our website (e.g., Google Analytics)
• Preference cookies: Used to remember your settings and preferences across visits

Managing Cookies

You may control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or to be alerted when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, refer to your browser's help documentation.

09 Third-Party Services

Our website or services may contain links to third-party websites, platforms, or tools. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through our website.

Third-party services we commonly use in the course of our operations may include:

• Shopify (e-commerce platform for client projects)
• Google Analytics (website traffic analysis)
• Stripe or similar payment processors (billing and payment handling)
• Notion, Linear, or similar project management tools (project communication)
• GitHub (version control and code repository management)

Each of these services maintains its own privacy policy governing the use of data processed through their platforms. We recommend reviewing their respective policies for full details.

10 Your Privacy Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

• Right of access: Request a copy of the personal information we hold about you
• Right of rectification: Request correction of inaccurate or incomplete personal information
• Right of erasure: Request deletion of your personal information, subject to applicable legal obligations
• Right to restrict processing: Request that we limit the processing of your information in certain circumstances
• Right to data portability: Request a copy of your information in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Withdraw consent for any processing based solely on your consent at any time

To exercise any of these rights, please contact us at contact@ulcorexweb.com with a clear description of your request. We will respond within thirty (30) calendar days. We may require verification of your identity before processing any request.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected about you, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

11 Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18 without parental consent, we will take steps to delete that information as promptly as possible.

If you believe we may have collected information from a person under 18, please contact us immediately at contact@ulcorexweb.com.

12 International Data Transfers

Ulcorex Web is based in the United States, and your personal information is primarily stored and processed within the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

By engaging our services, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy. We will take reasonable steps to ensure that your information is treated securely and in accordance with applicable data protection laws.

13 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify you by email or through a notice on our website.

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed of how we protect your information.